WCW,
I just wanted to say Thank You for everything that you have done for my house and for me. This has been a rough year with the divorce and bankruptcy. You answered my calls and emails promptly when I had questions and my house has never looked better! All this service and I was a couple of states away! I would use your services again, should I ever be in a positions to have rentals again. Thanks again for all of your hard work. It was much appreciated.
Sincerely,
Amy Edwards
Everyone at WCW…
The house looks really really great. You've done a great job! Thanks so much.
Lisa C. Atkin (Another happy owner)
Bill,
I couldn't be more grateful for your help this year. Thank you.
--Ariadne (Owner).
(Referring to Mike on our maintenance crew) The person you sent out was pleasant and did a great job.
My apologies to him for not remembering his name.
John Hobelman
Dear WCW,
I am taking this time to thank you for having the bathroom refinished.
It looks great! The tile is perfect and the new fixtures are appreciated.I am personally thankful for Mikes effort and willingness to work as hard and fast as he did so that I could move in before June first. I have had a hard time trusting the people that have come to work in my previous rentals, and as with this time, I was reluctant at first to trust Mike this way. He worked nonstop and never made me feel like he as checking out what I had my house as is often the case. The attitude I am used to with rental mgmt. and their workers is that unspoken message evident in their actions , "this is our house and we do not care about you or your privacy and we can take this opportunity to judge you for the possessions you have and take our time, work around our schedule and do a sloppy job if we want to." I was not expecting any kind of positive impression to be left on me of your company or your maintenance man do to previous experience, but I must say that do to Mike's respectfulness and nonstop work, one was left in me. There are few opportunities for renters to have wholly positive experiences with their mgmt. company, especially from the get go. The way Mike dealt with the situation of my needs, for instance, continuing to work late on the weekend, ensured this positive first impression. I was so positively impressed with his professionalism that I felt compelled to write this thank you note, something I have never done before. - Sincerely thankful, Rudy.
"Thanks for your great service over the years." - Doug Dodge (owner)
“Thanks Shirley and Bill. I sincerely appreciate the quick response. I'm sure I mentioned before I have another place in Ohio and it's not as smooth as it is working with you guys.” - Jason Hannah (Happy owner)
Bill,
I really appreciate your thought, time and attention. Again, thank you for your business and services; we always appreciate. - Best Regards, Stefanus (Happy Owner)
I really appreciate your help. WCW is very responsive and I think everyone there does great work. I have one other property in another state and it's a different story. - Thanks, Jason (another happy owner)
I intend for my final out in this residence to be on 13 April 2008. This has been a great house with a great support system and a great property management team. I would like to thank you for your kindness, as well as your patience with Lea and myself. The memories that we made at this house will follow us the rest of our lives, and I wish you the best of luck in selecting another resident that deserves a home as nice as this one. - Thank you,
Harold W. Stockberger
Thanks for staying on top of everything for us. It has been a great relief with WCW at the helm.
Jason (Happy owner)
Of all of the houses we looked at, the properties managed by WCW were in better shape then the other companies, therefore we would like to rent with WCW again.
Sincerely,
Georgia Lindner (Current tenant)
WCW,
Thank you for your response and making sure everything was taken care of for us. You are correct about our move-in date. I explained to Theresa that Brian & I had a horrible experience, a couple let us believe they were renting us a house, put off paperwork for two months and sold the house at the last minute.
We met with Reece this morning and did a walk through. Again, thank you for helping us.
Susan
Wow - that was fast! I'll have to call your team "superman" or something.
(Happy owner impressed by how quickly we had installed a new water heater.)
WCW,
THANKS FOR BEING SO PROMPT WITH THE SIGN AND LOCK BOX AND WITH GETTING THE PROPERTY ADDED TO THE WEB SO QUICKLY!!! GOOD JOB AND THANK YOU VERY MUCH!!! YOUR PROMPT ATTENTION IS GREATLY APPRECIATED!!!
YOU HAVE A GOOD REST OF YOUR DAY!!!
JAN (happy owner)
Awesome Bill! You guys are doing a great job! I have a friend who has rental property in Prairie Village that is looking for someone to manage. I gave him your name and number…
Thanks,
Mr. Vega
(Another happy owner whom we manage multiple properties for in KS and MO)
Hello WCW Management!
We, Christopher Snyder and myself Monica Ortiz, have been living at ______________, Topeka Kansas for the last year. It has been a very enjoyable year and we have been very happy in our rental location. We have done our best to maintain our rental home and keep it in good condition. It has been a wonderful home. We are now looking to purchase a home in _________ KS and currently have a contract pending financing..…
I would like to make mention that we have never had any problems or hassles with renting, maintenance or anything else and you have made our rental experience very positive and enjoyable and we really appreciate the great service you have provided us.
Have a beautiful day!
Monica Ortiz and Chris Snyder
Thanks for finding excellent tenants Bill!
Frank Lee
Bill,
Ryan (leasing agent) was extremely nice and Therese (admin assistant) is a dear. I really look forward to working with you, your company and the staff. Hopefully, I will encounter less stress than I have in the past two and one-half years.
Thanks so much for the references, I really appreciated speaking with a few of your present clients and was able to get very positive feedback. Thanks loads.
Mary Keaton
OUTSTANDING!! Keep up the good work!
Rick Vega, Managing Partner
(Another happy investor after several of his properties were rapidly rented)
Bill,
I just wanted you to know that I have talked to Theresa and Kristin at your office and they are both extremely nice to work with.
Thanks,
Terri King (tenant)
Hello Bill & Staff ... Merry Christmas & Happy New Year to you all!! I appreciate the great work that you're doing!!
FYI
…I also had the pleasure of meeting the tenant; Letishia, and her children who seem to be a very lovely family. While there, she invited me to do a walkthru. I am happy to say that she appears to be taking good care of the property and told her how much I appreciated it.
Thank you ... God bless you all ... and Happy New Year!!
Cynthia
Thanks Bill. Happy Holidays to you.
Thanks for all you've done for me to make my move a great transition.
Dana M. James
Have a great Thanksgiving Bill!
You guys are excellent!
Frank
(Happy investor)
I just wanted to say thanks for taking care of this so quickly! The serviceman who came out was very polite, I appreciate that!
Have a great weekend!
Stephanie Farley
Thanks Bill, I have to tell you that so far I have three different rental propertys in 3 different states and you are the best in all areas so far. We get our checks and monthly info faster from you than we do our CA prop mgrs. My mom was surprised that our investment was even nicer than we described.
Thanks again Kathi
I am just really pleased with the service and people that we have worked with at WCW and I wanted to send a little side note to say thanks to all your people there at WCW. We love our house and we have NEVER had a problem with getting things fixed up when we've needed it and everyone that we have spoken to there has always been very polite and customer service oriented.
So kudos all of you and we look forward to continuing our service through you!
Monica and Chris
Bill,
Thank you for the wonderful news! Nice job, your efforts are GREATLY appreciated. Please let us know if there are any issues that come up!
Thanks again...
David & Janet Ryan (Happy investors)
WCW,
Thank you for being such great landlords and making sure things are getting taken care of.
Thanks again,
Tammy Brown
(Happy Owner)
Bill,
Great job, thanks! Please pass on our thanks to your entire staff!
Thanks,
Rob
Bill, thank you, thank you, thank you.
That is really great news. Something tells me that you are one of the best property management companies out there and I'm glad that you are managing my properties.
Sincerely,
Frank Lee
Dear Bill -
First - I would like to thank you for the flexability you have shown in discussing the property at ___ in Hillsboro, MO. Your willingness to do this is making our relocation to the St.Louis area from Oklahoma so much easier.
Attached please find the rental application for the property ___, in Hillsboro, MO. ...
Again - THANKS and please let me know if you have any questions regarding the attached application.
Loretta Steffanelli
Bill,
I was in Topeka in January because my grandmother passed away. I drove by my house and everything looks great! Thanks for everything you have done in managing my property. I truly appreciate the service you provide!
Thanks again,
Carmen Lino
This has been a wonderful house to rent from you and your management services have been great! I'll definitely recommend your company to anyone I know who's looking to rent.
Thanks again for all that you've done for us!
Keara Spoor
Thank you Bill and Co. for all your hard work managing our two properties in Topeka. Looking forward to next year!
Jeff and Stan
Dear Bill, Theresa and Carla,
You help make molehills out of my mountains! What would I do without you? Thank you so much.
Sincerely,
Paradise Properties, LLC, by Maria Iloreta
Dear SCLA officers and members,
Thank you for your help and advice on dealing with remodelers. I especially thank Deryl Wilson, Bill Welch and Doug Norman. All your tips have some application to my situation that I am able to use them as the remodel progresses. Deryl, thanks for giving me a perspective from the contracting end and about purchasing the materials with him. Bill, thanks for the tips on 10% retainage as warranty protection, weekly itemization and walk-through and insurance ; I can actually utilize these ideas on the second phase of remodeling. And Doug, thanks for your advice on a written amendment to the original bid with justification, and the date of completion.
I am now more careful in every step that I do.
Last but not least, a big thanks to Darrel for sharing my remodel questions to the rest of the members.
As a new member, I am very grateful that I became a member. I guess the reward is priceless!
Sincerely,
Maria
Dear Bill:
We are very grateful and commend you for taking prompt action regarding the removal of the tree. Mike will follow up with the insurance company, but I believe all of us agree the corrective emergency measure was necessary to avert possible further loss.
The neighbor had contacted us shortly after 11:00 a.m., but we didn't get his message until early afternoon. Mike called and left a message at his number telling him that either you or us would see about removing the tree. By the time we drove by Sunset, the tree had been removed and the trunk segments were sitting on the driveway. We appreciate your diligence and seeing that the matter was immediately resolved.
Mrs. Valdovinos
Bill,
Thanks for your company’s help on this and getting it rented so soon.
Mrs. Minihan
Hi Bill,
Thank you again for taking the time to visit with me and for all of your help. Please feel free to call me with any questions regarding Shelby.
Best regards, Lisa Olsen
Bill, Thank You so much. The repairman has already called and appointment has been made. We sincerely appreciate your quickest response to these matters. Thanks Monjoor.
Bill, I sure appreciate your help on all this. Ann
Bill,
I wanted to let you know in writing that Tom has accepted a new job in the KC area and we will be relocating to the KC Metro area. So although there is not any Property Management Company we would rather lease from, we are finally getting to go back to the area that both of our blessed families reside.
Today is May 13th of 2004 and we are so very sad we have to leave this wonderful area and from under the comforts of WCW and this great home. When you have a chance you can call me or Tom at ……. or ……. and talk about the date when we can do a final walk through.
As much as I regret having to move all of our furniture, I feel the same way dealing with property management companies and individual owners when trying to lease a domicile.
Again, know that we have appreciated your kindness and your timely reactions to our needs at ….. (address) and we wish you and your family a fruitful and God filled life.
Sincerely,
Susan
RE: Security Patrols
Mr. Welch, Please sign me up for your security patrol. Thank you, Mr. Spears
RE: Security Patrols
Sign me up!
This is a good idea. (WCW’s Security Patrols) And a reasonable price. Nice work.
Best wishes,
--Martyn Howgill
RE: Security Patrols
Dear Bill: Thanks so much for looking for and finding ways to improve services to your clients. Mike and I talked about this and think it would be a good idea to sign up for the service. Please sign us up.
Thank you! Best regards, Susana
Thank you , Bill. We will keep you posted as our plans progress. You've been a great help to us providing so much information. We really do greatly appreciate it, regards, Jim Neal
Bill, Thanks for checking on this. I guess that is one of the advantages of having a property manager, you have more clout than I do. I do appreciate all you do. If you need me to do anything, let me know. Ann
Many thanks for all your help.
--Martyn Howgill
Bill,
We have been very satisfied with your service. In fact, it is one of the bright spots of the year for us. I wish we had thought of contacting you even earlier. We will be speaking with Rick Miller our financial advisor and I will give him WCW's address etc to recommend to his clients who are interested in property management.
Mike
I cannot thank you all enough for the service that was provided. If I hear of any BNSF folks moving up to Topeka, I will certainly only speak of WCW.
Regards;
George Scheufele
Thanks Bill,
I hope you and your family have the most wonderful Holidays. WCW is one of the more kind and considerate property management companies I have ever dealt with, and more importantly from what I have experienced you and your wife are terrific people. I want you to know that if you ever need anything, or if I can help you out in any way during the holidays let me know. If there is any single mothers, or families in need living in any of your managed homes that Susan and I could help in some way let us know. Anything, from Toys for the children, well you know,,,,,ANYthing.
The Happiest of Holidays from the Kiosow Family
Thanks again,
Tony
You all have been nothing but nice to us! You have been the bestest landlords! Thanks for that!
Thanks Bill,
Dominica
Bill,
Thank you for help. It is really nice to be able to put out a question and have people so willing to help with answers.
Again,
Thank You,
Don
Thanks so much for your immediate responses. I really appreciate that. Thanks so much,
> Dawn White---
Dear Bill,
Thank you for your very quick reply. I appreciate the list that you sent me. Since we won’t be looking for a place for a few months I will contact you when the time is closer.
Thank you again-
Renee
Thank you for your quick response.
Lori Arbaiza
Thank you for all your help again. …. Again thank you for all your information that you have provided. It has been greatly appreciated.
Mrs. Ziegler
Thanks for your quick reply. …. I thank you for your help and if you need anything else, let me know.
Jana
Thank you for allowing us to view the house on Friday. We really appreciate all your work and time for assisting us in looking for a property. All three of us have submitted our application via internet. If you have any questions please feel free to contact any of us. Thank you!
Barb
Bill
You are a great landlord!!!!!
God Bless You
Cal
Thank you for your incredible service! I am impressed that you responded so quickly and gave detail to me personally based on my needs! Although these homes do not fit my current needs, I will continue to check on list from you! Thank you again and happy New Year!
Sincerely,
Nicole Nielsen
Thank you for the quick response.
Darlene
Thanks for all you do.
Donna
Thank you for such a detailed, interesting and professional response. We plan on getting into the Topeka area o/a the last 10 days of March to house hunt, etc.
Steven & Marlene Schroeder
WCW,
Thank you so much for all the trouble you went to on the Boswell house. It was so nice to meet you. Thanks again for all your help.
Debra Moore
Thanks a lot Bill and Kathy!! It means alot to us to know we have understanding Landlords!
:) Dominica
Hi Bill!
Thank you for your diligence and persistence. We know how much of a pain these surprises can be and appreciate your time and efforts.
Sincerely,
To: WCW Property Management
Subject: Great Job!
Bill,
I wanted to take the time to thank you for managing Timberlee Apartments over the last six months. During this period, your performance can only be described as outstanding. Your efforts in dramatically improving occupancy of my 102-unit complex have been remarkable. The fact that you were able to do this while simultaneously remodeling 30 of the units and scoring well on a HUD management review make your accomplishments even more spectacular. We really appreciate the fact that you spent the remodel funds like it was your own, pinching ever penny. We truly believe that no other management company could have done what you have done for Timberlee Apartments. Your efforts are greatly appreciated and we look forward to continuing to work together in the future.
Sincerely,
Robert S. Scott
Managing Member
Timberlee Apartments, LLC
Bill,
Thanks for your prompt attention to these matters.
-Dave Bates
Bill and partners,
Paper work rec'd and I plan to send it out on Tuesday.
Thanks for your assistance in selling the house.
I appreciate everyone's help.
Good Luck
David Mask
Thanks for the quick response! I definitely will fill out the application. The home looked very nice!
Thank you, Yolanda A. Garcia
Thank you so very much for your response. This house does sound perfect for us! I saw the home on www.rentalcity.net. Thank you for the information regarding parks and furniture rental. We will pray that the right house stay available for us!
Thank you again,
Ginger
Good morning, Carla:
Thank you for keeping us informed.
Susana
To Whom It May Concern:
I am a Realtor with Reece & Nichols Homes Topeka Inc. I sell investment properties, mostly single family units and duplexes, in the Topeka area to out of town investors. My sells are averaging 7 to 10 units per month. The investors rely on me to recommend a professional and competent management company that will find quality tenants and keep their properties occupied. An excellent property manager is a crucial part of my business and reputation.
After interviewing most of the property managers in this area, I have chosen WCW Property management as my exclusive management company. I have been very satisfied with their performance and ability to find good quality tenants as fast as I am selling these properties. Even in the middle of December amidst the holidays and confusion, WCW was signing up new tenants for us. They have a good solid marketing program that has been established and tested.
I am very satisfied with WCW Property Management and look forward to sending them dozens of more properties this year. It gives me peace of mind knowing that this company is hard at work keeping my clients properties occupied and well maintained.
Sincerely,
Richard Snyder
Choice American Real Estate Team
Bill,
Appreciate the other repairs being completed, glad you're on top of it. We never had anyone so conscientious.
Thanks,
Don
Theresa,
We appreciate your help on this home with basement finish and window treatments.
Thank you for showing us all the homes that you did. We look forward to working with you.
Lisa Gates
WCW Property Management,
Due to receipt of Military orders, we will be transferring to Kodiak Alaska. My family and I want to thank you for all your support and help the last 2 years.
Take care, and God bless,
Delain and Dawn Tate
Your services were great. Much better than my previous management nightmare. I'd probably have gotten other rentals if I'd have experienced you guys first. I liked not being bothered to get things taken care of and the statements each month to know what was going on.
Thanks,
Lt Col Eric Kerns
To Whom It May Concern:
We began looking for our home to retire in and requested help from Property Managers in Topeka via the Internet. Within 12 hours WCW responded (the only one to do so).
During our experience with WCW, it has been evident our interests have been foremost with WCW, we look forward to the continued professionalism shown by all concerned.
The entire process of buying, closing, and leasing was made easier by Bill and his staff. Their continued efforts with the tenants has been outstanding and getting reported repairs handled has been timely.
Our investment is in Good Hands.
Thank You WCW
Daniel and Isabelle Hosey
Barstow, California
Bill:
Great, what a relief! We appreciate your professionalism and tact in handling these difficult situations.
Susana
I would like to thank Theresa for an excellent job. This is my first time renting a house rather than a maintenance free apartment and she has made the transition flawless. She has kept on top of all of my questions!
Thank you,
Shelly Beightel
Dear Bill,
I own property in 7 states and deal with different property managers regularly. You and your group are among the very best I have had the pleasure to know. You have been diligent and attentive. You communicate with me on a regular basis, and that helps to put my mind at ease.
The two-and-a-half years you have managed my properties in Kansas have been great, and I look forward to many more.
Sincerely,
Bruce Bagano
Good morning Theresa,
Thanks for getting back to me. You guys are really wonderful to work with.
Thanks again!!
Terry Albert
WCW,
We knew we could count on you. Thanks for the hard work,
Paul and Marlene
WCW,
I think this picture says it all! Great job to everyone!!! Thank you for going the extra mile and putting together such a wonderful picnic for the tenants of Timberlee Apartments. For some of these folks, this may be the best thing that has happened for them in a while and you made it happen.
Thanks again for putting this together and for the wonderful job you do each and every day.
Thanks,
Robert Scott
Managing Member
Timberlee Apartments, LLC
(click to enlarge)
Thanks for doing a super job.
Sincerely,
Todd Lorenzen
(Another happy investor we manage properties for)
Bill,
Thank you and great job! We have came a long ways from a year ago because of your efforts. Keep up the good work.
Thanks,
Rob
(An apartment complex owner)
To all that read this message!!
Keep it simple! Just put Bill in charge and step aside.
What else could I say?
Thanks Bill
Jim Martin
(A satisfied owner who's properties we manage)
